VistoTek switches have good compatibility with other companies’ SFP, we suggest to adopt our SFP to avoid compatibility issues.

Fiber optic ports with 100Mbps can only communicate with ports with 100Mbps, and 1000Mbps can only communicate with other 1000Mbps ports. However, Ethernet ports with 100Mbps and 1000Mbps are auto-negotiable. T10Gbps fiber optic ports can communicate with 1000Mbps connections, i.e., when an SFP slot is 10Gbps, a 1000Mbps optical module can operate at 1000Mbps, while a 10Gbps optical module can operate at 10Gbps.

Industrial-grade switches are more stable than commercial switches. Industrial-grade switches have special features that commercial switches may not have. For example, industrial-grade switches have 2 redundant power supplies, a wide voltage range of 12-48V, an IP40 protection rating, and can withstand high and low temperatures. They are also more resistant to electromagnetic interference and have high stability.

No, single-mode receivers can only be used with single-mode transmitters, and multi-mode receivers can only be used with multi-mode transmitters.

It depends on the distance. If the distance is only a few hundred meters, using single-mode equipment with multi-mode fiber optics is feasible. However, if the distance exceeds 1000 meters, it is not recommended to use single-mode equipment with multi-mode fiber optics. Sometimes, if customers require multi-mode equipment, we can replace it with single-mode equipment when the distance is only a few hundred meters.

No, we produce standard POE switches that require a 48V power supply. Therefore, our POE switches must be powered by a 48V power adapter. If a 24V power adapter is used to power the switch, our switch can only transmit network signals and cannot provide power to the front-end POE cameras.

Standard POE switches provide power at 48V, while non-standard POE switches provide power at 24V. Standard POE adapters have a POE control chip inside that has a detection function. When the link is connected, the POE switch sends a signal to the network to detect if the IP terminal supports POE power supply. If it supports POE power supply, the switch will provide power; if not, it will not provide power, thus protecting the IP terminal. Non-standard POE switches do not have this POE control chip and directly provide power to the front-end equipment through the network cable without detecting whether the IP terminal supports POE power supply. This may cause damage to the network port if the IP terminal does not support POE power supply.

The yellow light on our industrial-grade transceiver's Ethernet port indicates the network signal, while the green light indicates the PoE (Power over Ethernet) status. Our industrial-grade transceivers can support PoE, and the green light will only turn on when the PoE link is established.

VistoTek POE function is at/af adaptive, and the maximum power per port can reach 30W. The input and output voltage are both 48V.

If the FALL light is on, it indicates that the link is not connected.Please check the link status.

All lights being on after powering on the device could indicate two situations. One is that the device has frozen, and it can be fixed by a power cycle. The other is that the device is damaged and needs to be repaired or replaced.

A: You can usually find this information on your carrier's official website under their technical specifications or network details section. Alternatively, you can contact your carrier's customer service for detailed information on the 5G frequency bands they use.

A: To determine if our 5G CPE supports your carrier's SIM card, follow these steps:

• Check the 5G Frequency Bands Supported by the CPE: Our models VTK-C6130G-5G and VTK-C6131G-5G use Qualcomm's SDX62 module, which supports the following 5G frequency bands:

n1, n2, n3, n5, n7, n8, n12, n13, n14, n18, n20, n25, n26, n28, n39, n30, n38, n40, n41, n48, n66, n70, n71, n75, n76, n77, n78, n79.

• Check the 5G Frequency Bands Supported by Your Carrier: Identify the 5G frequency bands that your local carrier supports. For example:
  • In the USA:
    • AT&T: n5, n77, n260
    • T-Mobile: n41, n71, n260, n261
    • Verizon: n2, n5, n66, n77, n260, n261
• Compare the Supported Frequency Bands: Ensure that the 5G frequency bands supported by our CPE overlap with the bands supported by your carrier. If there are overlapping frequency bands, our 5G CPE should support your carrier's SIM card.

For instance, since our CPE supports n5, n77, n41, n71, n66 and n77, it can work with:

• • • AT&T(supports n5, n77, n260)
    • T-Mobile(supports n41, n71, n260, n261)
    • Verizon(supports n2, n5, n66, n77, n260, n261)

If you need further assistance, please provide the specific frequency bands used by your local carrier, and we can help confirm compatibility.

1. Enable the WiFi function on your computer and smartphone.
2. Enter the correct WiFi network name (SSID) and password, which must match the router settings exactly.
3.  Ensure the access control list does not block the computer and smartphone.

It is better to reset the device to factory settings when you encounter the following situations:

1. a) You cannot log into the management web-pageof the 5G CPE, the password is lost, or access is denied.
2. b) You cannot join the WiFi network or even find the WiFi network name.
3. c) The 5G CPEis unstable, with frequent packet loss, network latency, or automatic restart.

The correct steps are: Keep the device on and press the "reset" button for about 10 seconds. The device will automatically restart when the reset is successful

1. Check the network and internet cable connections.
2. Check if the 5G SIM card being used is not out of credit.
3. Ensure the computer and smartphone are connected to the 5G Smart Router System network.
4. Log into the router page to check the network settings.

If the router has normal access but no internet connection, call your internet service provider to find out the reason.

• If it shows 0.0.0.0, your router has not obtained an IP address from your internet service provider (ISP).
• If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize the new router by restarting the network.
• If your router still cannot obtain an IP address from the ISP, the problem could be one of the following:
  • Your ISP may require a login procedure. Ask your ISP if you need to log in via Ethernet (PPPoE) or another type.
  • If your ISP requires a login, the login name and password may be set incorrectly.
  • Your ISP may check the hostname of your computer. On the Internet settings page, specify the computer hostname of the ISP account as the account name.
  • If your ISP only allows one Ethernet MAC address to connect to the Internet and checks the MAC address of the computer, do one of the following:

1. Notify your ISP that you have purchased a new network device and ask them to use the MAC address of the router.
2. Configure the router to clone the MAC address of the computer.