VistoTek (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our products and services.
We may collect:
Personal information: name, email address, phone number, company name, shipping information.
Technical data: IP address, browser type, device identifier, and access logs.
Cookies and tracking data: used for analytics and website performance.
Inquiry or support data: information submitted through online forms or customer support.
We use your information to:
Provide product information and customer support.
Process inquiries, orders, and after-sales service.
Improve website functionality and user experience.
Send updates, promotional materials, or important notices (only with your consent).
Maintain system security and prevent fraud.
We may share limited information with:
Logistics partners (for shipping)
Payment processors
Cloud service providers (for website hosting or analytics)
We do not sell personal data to third parties.
We use encryption, access control, and secure servers to protect your data.
Depending on your region, you may request:
Access to your data
Correction or deletion
Restriction of processing
Withdrawal of consent
Contact us at: info@vistotek.com
By using our website, you agree to the following Terms of Service.
You may browse, download product information, and contact us solely for lawful purposes.
You agree not to:
Misuse the website or attempt unauthorized access
Copy or distribute content without permission
All text, images, documents, and trademarks on this site belong to VistoTek.
Unauthorized use is strictly prohibited.
We strive to provide accurate technical specifications.
However, we reserve the right to update product details without prior notice.
VistoTek is not responsible for:
Damages resulting from improper installation
Losses caused by third-party networks or services
Indirect or consequential damages
All products must be installed and used by professionals following industry standards.
These terms are governed by the laws of China (PRC) unless required otherwise by local regulations.
VistoTek uses cookies to improve website performance and enhance your browsing experience.
Necessary cookies: For website operation (cannot be disabled).
Analytics cookies: To analyze website traffic.
Functional cookies: To store preferences.
Marketing cookies: Only if explicitly accepted by the user.
You can disable cookies through your browser settings.
However, some features may not work properly if cookies are disabled.
VistoTek provides a 12-month warranty on all hardware products from the date of purchase.
Warranty covers:
Manufacturing defects
Hardware malfunctions
Normal operation failures
Warranty does not cover:
Damage caused by misuse, incorrect wiring, or modification
Lightning strikes beyond rated surge protection
Water damage, fire, or physical impact
Unauthorized repairs
You may request a return under the following conditions:
Product is unused, in original packaging
Request is submitted within 15–30 days (according to distributor agreement)
Product is not custom-made or special-order
Non-returnable items:
Used or damaged items
Software licenses or customized firmware
Contact support@vistotek.com
Provide order number and issue description
Obtain RMA (Return Material Authorization)
Ship to the specified address
Refunds are issued after inspection and confirmation.
For any questions regarding these policies, please contact:
VistoTek Technology Co., Ltd.
Dongguan, Guangdong, China
📧 Email: support@vistotek.com
🌐 Website: www.vistotek.com
